☠️Some users crash
This problem was fixed long time ago, if you still have this problem probably it's a bug introduced again by Mojang
If some of your users crash it's because of a Minecraft bug which is really deep inside game logic. Problem is that some Intel HD Graphics cards have a driver bug that cause game to crash if custom fonts are included in the resourcepack.
Only way to fix this is to disable custom font functionality of the plugin.. Yes I know it's a shame but I can't do much, it's Mojang fault. You can read about that here: https://bugs.mojang.com/browse/MC-176595
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