Support Team Policy

Dear Customers, we are the support team that brings you this policy to clear things up and help you gain better answers to your questions.

How to ask for proper support

No support for

No support for unverified accounts

All users must complete the verification process to ask for support.

No support for in case of support abuse

You are not allowed to open tickets or spam threads or tag the support team. Any user that will spam support will be ignored.

Team accounts

Most server work in a team, we don't have anything against that. BUT when you ask for support one verified account must be present.

No support if not enough information is provided

It's your responsibility to give us all the information that is related to your issues. We can't provide support if you won't give us any information. You won't get support if your help request doesn't have enough information.